How long will it take for my order to ship? When will I receive it?
Handling time: most orders 1–2 business days.
Transit time: typically 1–5 business days after dispatch.
Delivery time: handling time + transit time. Oversized, custom-crated and made-to-order items may take longer.
See our Shipping Policy for details.
Which payment methods do you accept?
- AMERICANEXPRESS
- APPLE PAY
- DINERS CLUB
- DISCOVER
- METAPAY
- GOOGLE PAY
- MASTERCARD
- PAYPAL
- SHOP PAY
- VENMO
- VISA
What is your return policy?
Check out our 60-Day Return Policy
What is your cancellation policy?
Please notify us immediately at info@joysportstore.com if you would like to cancel your order. Once the order has shipped, it is subject to our 60-Day Return Policy.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, even damage to the box, you should make note of it when signing for delivery. If you’re unable to open the package during delivery but suspect damage, write “suspect damage” on the delivery receipt. If your item(s) do arrive damaged, please send photos to info@joysportstore.com.
How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout. Enter your shipping and billing information and complete checkout.
How do I know when my order will ship?
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information.
We will immediately process your order and you will receive an email confirming your order has shipped with a tracking number once it leaves the warehouse.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Can I change my order?
Yes, you can change your order at no cost by simply emailing us at info@joysportstore.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
